WHAT SIZE AM I?
Welcome to the NOOKIE FIT, a fit like no other.Here at Nookie, we make sure that our sizing is in conjunction with Australian sizing standards. However, we meticulously fit our dresses to hug your body in all the right places, therefore we recommend your most standard size, however you may need a friend to help zip you up. In saying that, please ALWAYS step into your Nookie dress, as most garments are tapered at the hem to give you that exquisite hourglass silhouette. Please CLICK HERE to view our fitting guide.
DO YOU REFUND PURCHASES?
Yes, we do refund fully priced items. However, we do not offer refunds on sales items or items purchased with a sale code, they are only eligible for an exchange or credit note. Please email enquiries at Nookie within 10 days of receiving your parcel to be provided with a Returns Authorization code. For a refund or exchange/credit note, your return must be in original condition with tags still attached. Please see RETURNS in the CUSTOMER CARE tab for more details or CLICK HERE.
MY PROMOTIONAL CODE DOESN’T WORK?
If you are having any trouble at all with your promotional code, please try the code in both the top and bottom boxes, including both letters and numbers then ensure you press enter. Please email us at email@example.com you are still having problems. If we do not get back to you within the sale period, we will honour your code if there has been a website error.
CAN I CHECK ON THE STATUS OF MY PACKAGE?
CLICK HERE to view your order status (you will need to login to your account first). Once we have logged in you will be able to see if it has been shipped or if your order is still waiting to be filled. Once your order has been dispatched, you will be sent your tracking and you can track it through the postal link you will be provided with.
IS THERE CUSTOMS/IMPORT DUTIES AND TAXES FOR INTERNATIONAL CUSTOMERS?
Customs and duties vary from country to country, however all customers are responsible for customs/imports duties & taxes that are required when receiving a parcel. Nookie will not be held responsible for any customs & duties, sending or receiving.
WILL YOU GET NEW STOCK OF AN ITEM IF YOU HAVE SOLD OUT?
We are always re-stocking our popular styles, so please, if you LOVE something please go to the ENQUIRE tab on the product page you are interested in and send us a message with your desired size/colour.
WHAT IF MY PACKAGE DOES NOT ARRIVE?
If your package is taking longer than you expect, please check up on it by following your tracking sent to you in your shipping email. If it is still delayed, please contact your local postal company then email us at firstname.lastname@example.org. We will do our best to track it down for you.
WHEN WILL I RECEIVE MY REFUND FOR A RETURN?
Once the package has been received, returns will be processed within 8 days. You will be notified via email that the refund/exchange has been processed. Please note that your banking institution may require additional days to process and appear in your account, once they receive the information from us, allow for 3-5 business day for this.
WHAT IF I RECIEVED THE ORDER AND IT IS INCORRECT?
If the order you received is incorrect, firstly we are so sorry, but please remember, we are humans too! Please email email@example.com and we will do our absolute best to sort it out and make sure you get the correct order sent out to you as soon as possible.
WHAT PAYMENT METHODS DO YOU ACCEPTS?
We accept payment by PAYPAL, Afterpay, Visa, Mastercard and AMEX. Please note, if you are having problems with Afterpay, contact them directly HERE.
WHAT IS THE EXCHANGE RATE FOR OVERSEAS PURCHASES?
We charge you for your order in Australian dollars. Your card provider will apply the exchange rate when your card is charged.
WHAT DOES 'PRE-ORDER' MEAN?
Pre-Order' means that the item is not yet available, though it can be ordered in advance. It is usually new season stock or a Pre-Ordering best-selling styles that are coming back in stock. Not all items are available for Pre-Order, though those that are typically either advance season pieces or re-cuts of popular items that have sold out.
Please note these important points regarding Pre-Orders
100% of the order value will be charged upon order placement. Should you change your mind, your Pre-Order can be cancelled and your money refunded.
The Pre-Ordered item’s ETA is listed on the item’s page (underneath the title, right hand side). The ETA can change due to production schedules. In such instance our Customer Care will do their utmost to keep you informed and up to date. Please feel free to email us at firstname.lastname@example.org check up on your order.
IS THE NOOKIE WEBSITE SECURE?
Your personal details are completely secure with us!! We do not share, sell or distribute customer information. We store any personal information that you give to us securely, using high-level SSL encryption technology. If your order is over a certain amount, we may be in contact with you to confirm, as an added security procedure.
DO YOU DELIVER TO BUSINESS ADDRESSES OR PO BOXES?
Yes, we do deliver to businesses throughout Australia, and we do deliver to PO Boxes, though Australia Post is the only method available for this. Please provide us with the best daytime delivery address for your order; we cannot change these once the item has been dispatched.
DO I NEED TO OPEN AN ACCOUNT WHEN I PURCHASE?
No you are welcome to checkout as a guest. We encourage that you do include a password so we can retain your information so that your next purchase is quick and easy! We have made sure that the checkout operation is minimal, fast and pain free!
HOW LONG WILL MY CUSTOM ORDER TAKE TO BE MADE?
All customer bridesmaid orders will take up to 6-8 weeks.
I AM LOCATED OUTSIDE OF AUSTRALIA, CAN I STILL PLACE AN ORDER?
Yes! All custom orders will take 6-8 weeks in production. Our express international shipping takes approx. 3-8 business days and standard takes 8-15. Please keep this in mind when placing your order.
DOES MY ORDER REQUIRE A DEPOSTIT?
All custom bridal orders are to be paid upfront and in full.
WHAT SIZES ARE AVAILABLE?
We currently offer sizes ranging from XS-XXL for all bridal orders, however, we are more than happy to accommodate if this does not suit your needs. If you wish to order a size outside this range please email us. Please note; custom sizes will incur a small fee.
HOW DO I WORK OUT THE CORRECT SIZING FOR MY BRIDAL PARTY?
We recommend taking the measurements for each girl and following our size guide.
If you have any questions, please send us an email email@example.com and our customer service team can assist you further.
WHAT DO I DO IF WEIGHT / MEASUREMENTS CHANGE FOR A MEMBER OF THE BRIDAL PARTY AFTER THE ORDER HAS BEEN MADE?
Your gowns will be made in the size indicated at the time of purchase and cannot be changed thereafter. If you would like to send us an email or give us a call, we are more than happy to offer advice where applicable, but please note, any alterations and changes will need to be arranged on your end.
I WANT TO SEE THE FABRIC BEFORE ORDERING, CAN I DO THIS?
Yes! We have colour swatches available for purchase, please email us to enquire further.
It is important to note, that while we strongly pride ourselves on providing the utmost quality and consistency, there may be a slight variation in shade to your final purchase. Our garments are produced in separate batches to our fabric swatches and therefore we cannot guarantee the shade is exact.
If you have any other questions that have not ben covered, please email us at firstname.lastname@example.org xx