We know how fast you want your Nookie, that's why we use Australia Post Express for all our local deliveries. All orders will be sent tracking once they have been dispatched from our head office.

You have the option to choose to require a signature upon delivery, or you can elect for it to be left in a safe place (please note when this option is selected Nookie is not hold responsible in the rare case your parcel goes missing). Please specify in the delivery instructions which option you wish to choose. 

PLEASE NOTE: If you elect for your parcel to be left at your premises we cannot be responsible if the parcel goes missing.

Deliveries within Australian major cities can arrive within 1-3 business days from the date of dispatch. Some rural areas can take up to 5 business days.

Please email us at enquiries@nookie.com.au if you are waiting longer than expected for delivery.

Please allow for delays in delviery during peak times.

Depending on the country, international orders that are sent with DHL PREMIUM SERVICE which should take an estimated 2-5 business days for delivery to metropolitan areas of major cities. You will be emailed a Tracking Number once your order has been shipped.

For international orders using STANDARD DHL GLOBAL MAIL standard shipping can take up to 5-15 Business days from dispatch. You will be emailed a Tracking Number once your order has been shipped.
**This method of shipping does not require a signature on delivery and Nookie will not be held responsible if your parcel gets left at your premises.

Please be aware that International orders may incur a customs or an import duty fee. You are responsible for payment of these fees. They differ depending on the country you are ordering from. Please contact your local custom offices for further information.

If your order is urgent or you have any other queries please contact enquiries@nookie.com.au .

We want you to absolutely love your Nookie, and sometimes it takes a few tries to find the perfect fit for you! We understand, and that's why if you contact us at hello@nookie.com.au within 10 days of recieving your parcel we can send you the required RA number and the appropriate form for you to send your Nookie back with for an exchange, store credit or refund (please note, items purchased with a sales code or from the sales section are not valid for a refund)

PLEASE NOTE: There is NO REFUND for items purchased with a sale code or from the sales section. Sale items are valid for a store credit or exchange. 

ONLINE WAREHOUSE SALE

CONDITIONS

Please contact us WITHIN 10 business days from date of delivery.

Returns after this period will NOT be accepted.

All that we ask is that the items are returned to us in the same condition as they were sent out.

· Must NOT have been damaged, worn, altered or washed and all tags must remain attached.

· If the returns team deem it worn or not in it’s original condition, this will result in the item being sent back to you and the RA# will be voided.

· Swimwear will only be accepted with Hygiene Sticker and swing tag remaining comepletely intact. Any tampering with these items and the RA# will be void.

Local Exchanges will be sent via Express Australia Post and International Exchanges will be sent Standard post with DHL Global Mail. (Contact hello@nookie.com.au if you need it sent Express).

PLEASE NOTE: There is NO REFUND for items purchased with a sale code or from the sales section. Sale items are valid for a store credit or exchange. 

All returns must follow the NOOKIE returns process:

hello@nookie.com.au to receive a Return Authorization Number (RA Number).

· Please provide your original sales order number.

· Explain your reason for return & if you require an exchange or a refund.

· Print out the returns form that will be sent to you fro our returns team.

· Place form inside return package.

· Ensure you state on the front of the package whether it is an EXCHANGE or REFUND.

PLEASE NOTE: Allow 1-2 BUSINESS DAYS to receive an RA number, if your exchange is urgent please use LIVECHAT to get in contact with us.

Returns that have not been authorised will NOT be accepted.

Upon receiving your RA# code please ensure your parcel is back to us within 14 business days (we will be in contact with you once we receive it).

Return your goods to:

NOOKIE RETURNS
16-22 Dick St
Chippendale NSW 2008
Australia

We have high standards for our quality control. All goods are checked prior to dispatch. However, if you do receive faulty goods please notify us within 5 days of receiving your goods at enquiries@nookie.com.au

If possible we will firstly REPAIR or REPLACE faulty items, otherwise a full refund will be provided.
Items damaged from wear and tear will NOT be considered as faulty.

PLEASE NOTE: Return shipping of faulty items will be refunded only to the value of shipping charges originally paid.

· We do NOT refund shipping costs for goods returned, unless it is due to a fault in the garment.

· All shipping costs for exchanges and refunds will be the responsibility of the customer.

· Return shipping must be prepaid and a traceable method to ensure safe, documented and signed delivery. Nookie will not be responsible for missing incoming deliveries.

· Returns or exchanges will only be accepted for purchases made through www.nookie.com.au

We will do our best to avoid and reduce the customs duties and taxes payable on all International orders. However, in the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. If you refuse to pay for the duties and taxes, we will not refund your shipping costs. 

OFFICE HOURS
MON-FRI 9am – 5pm Australian EST

WHAT SIZE AM I?

Welcome to the NOOKIE FIT, a fit like no other.Here at Nookie, we make sure that our sizing is in conjunction with Australian sizing standards. However, we meticulously fit our dresses to hug your body in all the right places, therefore we recommend your most standard size, however you may need a friend to help zip you up. In saying that, please ALWAYS step into your Nookie dress, as most garments are tapered at the hem to give you that exquisite hourglass silhouette. Please CLICK HERE to view our fitting guide.

DO YOU REFUND PURCHASES?
Yes, we do refund fully priced items. However, we do not offer refunds on sales items or items purchased with a sale code, they are only eligible for an exchange or credit note. Please email enquiries at Nookie within 10 days of receiving your parcel to be provided with a Returns Authorization code. For a refund or exchange/credit note, your return must be in original condition with tags still attached. Please see RETURNS in the CUSTOMER CARE tab for more details or CLICK HERE.

MY PROMOTIONAL CODE DOESN’T WORK?
If you are having any trouble at all with your promotional code, please try the code in both the top and bottom boxes, including both letters and numbers then ensure you press enter. Please email us at enquiries@nookie.com.auif you are still having problems. If we do not get back to you within the sale period, we will honour your code if there has been a website error.

CAN I CHECK ON THE STATUS OF MY PACKAGE?
CLICK HERE to view your order status (you will need to login to your account first). Once we have logged in you will be able to see if it has been shipped or if your order is still waiting to be filled. Once your order has been dispatched, you will be sent your tracking and you can track it through the postal link you will be provided with.

IS THERE CUSTOMS/IMPORT DUTIES AND TAXES FOR INTERNATIONAL CUSTOMERS?

Customs and duties vary from country to country, however all customers are responsible for customs/imports duties & taxes that are required when receiving a parcel. Nookie will not be held responsible for any customs & duties, sending or receiving.

WILL YOU GET NEW STOCK OF AN ITEM IF YOU HAVE SOLD OUT?
We are always re-stocking our popular styles, so please, if you LOVE something please go to the ENQUIRE tab on the product page you are interested in and send us a message with your desired size/colour.

WHAT IF MY PACKAGE DOES NOT ARRIVE?
If your package is taking longer than you expect, please check up on it by following your tracking sent to you in your shipping email. If it is still delayed, please contact your local postal company then email us at enquiries@nookie.com.au. We will do our best to track it down for you.

WHEN WILL I RECEIVE MY REFUND FOR A RETURN?
Once the package has been received, returns will be processed within 8 days. You will be notified via email that the refund/exchange has been processed. Please note that your banking institution may require additional days to process and appear in your account, once they receive the information from us, allow for 3-5 business day for this.

WHAT IF I RECIEVED THE ORDER AND IT IS INCORRECT?
If the order you received is incorrect, firstly we are so sorry, but please remember, we are humans too! Please email enquiries@nookie.com.au and we will do our absolute best to sort it out and make sure you get the correct order sent out to you as soon as possible.

WHAT PAYMENT METHODS DO YOU ACCEPTS?
We accept payment by PAYPAL, Afterpay, Visa, Mastercard and AMEX. Please note, if you are having problems with Afterpay, contact them directly HERE.

WHAT IS THE EXCHANGE RATE FOR OVERSEAS PURCHASES?
We charge you for your order in Australian dollars. Your card provider will apply the exchange rate when your card is charged.

WHAT DOES 'PRE-ORDER' MEAN?
Pre-Order' means that the item is not yet available, though it can be ordered in advance. It is usually new season stock or a Pre-Ordering best-selling styles that are coming back in stock. Not all items are available for Pre-Order, though those that are typically either advance season pieces or re-cuts of popular items that have sold out.

Please note these important points regarding Pre-Orders
100% of the order value will be charged upon order placement. Should you change your mind, your Pre-Order can be cancelled and your money refunded.
The Pre-Ordered item’s ETA is listed on the item’s page (underneath the title, right hand side). The ETA can change due to production schedules. In such instance our Customer Care will do their utmost to keep you informed and up to date. Please feel free to email us at enquiries@nookie.com.auto check up on your order.

IS THE NOOKIE WEBSITE SECURE?
Your personal details are completely secure with us!! We do not share, sell or distribute customer information. We store any personal information that you give to us securely, using high-level SSL encryption technology. If your order is over a certain amount, we may be in contact with you to confirm, as an added security procedure.

DO YOU DELIVER TO BUSINESS ADDRESSES OR PO BOXES?
Yes, we do deliver to businesses throughout Australia, and we do deliver to PO Boxes, though Australia Post is the only method available for this. Please provide us with the best daytime delivery address for your order; we cannot change these once the item has been dispatched.

DO I NEED TO OPEN AN ACCOUNT WHEN I PURCHASE?
No you are welcome to checkout as a guest. We encourage that you do include a password so we can retain your information so that your next purchase is quick and easy! We have made sure that the checkout operation is minimal, fast and pain free!

BRIDESMAID FAQS 

HOW LONG WILL MY CUSTOM ORDER TAKE TO BE MADE?

All customer bridesmaid orders will take up to 6-8 weeks.

I AM LOCATED OUTSIDE OF AUSTRALIA, CAN I STILL PLACE AN ORDER?

Yes! All custom orders will take 6-8 weeks in production. Our express international shipping takes approx. 3-8 business days and standard takes 8-15. Please keep this in mind when placing your order.

DOES MY ORDER REQUIRE A DEPOSTIT?

All custom bridal orders are to be paid upfront and in full.

WHAT SIZES ARE AVAILABLE?

We currently offer sizes ranging from XS-XXL for all bridal orders, however, we are more than happy to accommodate if this does not suit your needs. If you wish to order a size outside this range please email us. Please note; custom sizes will incur a small fee.

HOW DO I WORK OUT THE CORRECT SIZING FOR MY BRIDAL PARTY?

We recommend taking the measurements for each girl and following our size guide.

If you have any questions, please send us an email hello@nookie.com.au and our customer service team can assist you further.

WHAT DO I DO IF WEIGHT / MEASUREMENTS CHANGE FOR A MEMBER OF THE BRIDAL PARTY AFTER THE ORDER HAS BEEN MADE?

Your gowns will be made in the size indicated at the time of purchase and cannot be changed thereafter. If you would like to send us an email or give us a call, we are more than happy to offer advice where applicable, but please note, any alterations and changes will need to be arranged on your end.

I WANT TO SEE THE FABRIC BEFORE ORDERING, CAN I DO THIS?

Yes! We have colour swatches available for purchase, please email us to enquire further.

It is important to note, that while we strongly pride ourselves on providing the utmost quality and consistency, there may be a slight variation in shade to your final purchase. Our garments are produced in separate batches to our fabric swatches and therefore we cannot guarantee the shade is exact.

If you have any other questions that have not ben covered, please email us at hello@nookie.com.au xx

It is your responsibility to read and familiarise yourself with the NOOKIE Privacy Policy.
This Privacy Statement applies to all personal information collected by NOOKIE via the internet, including without limitation, by way of the NOOKIE website located at www.nookie.com.au
NOOKIE recognizes the importance of protecting the privacy of our client’s personal and financial information and acts in accordance with this recognition. As a result, NOOKIE has instituted strict policies regarding your privacy. Information provided at the time of registration or submission will not be used for any unsolicited communication, unless you provide your consent. When you register with NOOKIE you give us your consent to treat your personal data in accordance with this online privacy policy and for the purposes described below.

What NOOKIE collect
In order to provide our clients with the service they deserve NOOKIE collects the information that our clients give us. This may include personal information: given to us by you when you fill in questionnaires, contact forms or other sections of the NOOKIE website or when you post or input information to the NOOKIE website; and about how you use the NOOKIE website. We study our clients’ and visitors’ use of our website so we can improve our services and enhance your NOOKIE experience. When you register with NOOKIE, you give us your name and email address. NOOKIE does not collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register or exit this website.

How NOOKIE use the information you provide
If you give us your name and email address, we may contact you by email with special information about NOOKIE and our products. We only communicate with you by email if we have your permission. Otherwise, we use your information only to provide our clients with a better service experience and ensure that partners, our affiliates and we maintain and improve services to our clients.

Will NOOKIE share your information with other entities?
NOOKIE does not sell or rent our client’s names, addresses, email addresses or other personal information. In order to maintain our website and enhance our client communications, NOOKIE contracts with selected third parties. As necessary, your personal information may be shared with these third parties, solely for the purpose of assisting NOOKIE in these endeavours and subject to strict contractual confidentiality obligations. NOOKIE will not otherwise use or disclose any information about you without your consent, unless: the use or disclosure is for one of the purposes described in or otherwise permitted by this policy; the use or disclosure is required or permitted by law; we believe it necessary to provide you with a service which you have requested; we believe it necessary to protect the rights, property or personal safety of another person or NOOKIE; or the assets or operations of NOOKIE’S business are transferred to third party. If you do not provide requested information, NOOKIE may not be able to provide you with access.

PRIVACY SECURITY
NOOKIE will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure and to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. NOOKIE uses appropriate security measures to protect the information you give us. While we take stringent measures to protect our website and all information, you should be aware that no internet data transmission can be guaranteed to be 100% secure from access by unintended recipients. NOOKIE will not be responsible for events arising from unauthorized access to your personal information.

USE OF THIS WEBSITE
You will be required to register to use some of the features on this Site. We may change registration requirements from time to time and without notice. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your this information change, please notify us immediately at the following e-mail address enquiries@nookie.com.au.

COPYRIGHT
You must comply with all proprietary and copyright notices on this Site. This Website is owned by NOOKIE and its associates, and subject to copyright. The use of our images without our prior consent is a copyright infringement.

YOUR ACTIVITY
You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respec ful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

LINKS & THIRD PARTY REPRESENTATION
NOOKIE holds no liability or warranties for any other website that you may have access through this Site.
NOOKIE has no control over content that may be publish on Other Websites that are linked to nookie.com.au and the accuracy of information published on the Other Website. Third Parties may post statements on the NOOKIE site, these will not be monitored and NOOKIE is not responsible for the material or accuracy of information posted by these Third Parties. NOOKIE is not liable to you or any other person for any direct, indirect, special or other consequential damages arising out of any use of this Site, the use of any other linked website, the use of any Other Website or any Third Party Posted Material.

Nookie Pty Ltd
16-22 Dick St
Chippendale NSW 2008
Australia
P: +61 2 9319 0023
F: +61 2 9319 0032
E: enquiries@nookie.com.au

Unfortunately there are no current vacancies at Nookie HO. Please check back at another time. We are always looking for bright & bubbly Interns!

For intern enquiries please email us at; enquiries@nookie.com.au